What are your terms and conditions?

  • By using/working/trading/purchasing with MEDSURGUK, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions please kindly exit the website.
  • MEDSURGUK undertakes huge efforts in ensuring that all information posted within the website are accurate and up-to-date. However, MEDSURGUK assumes no responsibility or liability for any omissions or inaccurate information. By using the website, you agree to impose no such obligation or other liabilities on MEDSURGUK
  • All information supplied within MEDSURGUK and from associated partners is used entirely at your own risk.
  • At MEDSURGUK we have invested in a variety of methods aimed at tackling computer viruses in order to protect and prevent damage to our website and resources and customer’s data, information and resources. However, MEDSURGUK assumes no responsibility or liability for damages that result due to a virus contracted as a result of using our website. MEDSURGUK recommends that all appropriate means of safeguards be undertaken when using our website or receiving emails for us.
  • Most of the content within the website is subject to copyright laws. Logo’s, trademarks and similar items must not be used without MEDSURGUK written permission.
  • Users are fully permitted to download material displayed on the website, as long as it is ‘incidental’, and is necessary. You must however only do so if you maintain the integrity of the content, do not use it in a derogatory or deceptive context and retain all copyright and other proprietary notices.
  • All information received by MEDSURGUK through any source (email, website etc.) is fully protected and subject to a strict privacy policy in which customer information is treated with care and respect.
  • Use of the trademarks, or of any other content on the website, except as provided in these Terms and Conditions, is strictly prohibited.
  • MEDSURGUK has included a number of links to other websites which is aimed at creating a value added service to our customers where you are able to visit our website, and have access to a variety of other information rich and interesting websites. Whilst MEDSURGUK does its best to ensure that these websites are relevant and responsible and respectful, MEDSURGUK cannot guarantee this and accepts no responsibility or liability for incorrect information or such alike. MEDSURGUK is not responsible for the nature or the material or the privacy policies of any off-site pages or any other websites linked to this website.
  • In accepting our terms and conditions, you agree to hold MEDSURGUK and all affiliates, employees, and shareholders harmless from any damage, cost, liability, claim, expense or demand. Including fair lawyers’ fees and cost, made by any third party relating to or arising out of your breach of these Terms and Conditions or to any documents they specifically incorporate, or your violation of any law or the rights of a third party.
  • Terms and conditions are subject to periodical change, so users are recommended to sporadically check for changes within the terms and conditions. Users are bound by any updates to the terms and conditions.
  • Orders: MEDSURGUK reserves the right to reject any orders from any buyers for any reason.
  • Limits of contract: MEDSURGUK quotation and the Contract price include only such goods and/or work as are specified therein or in any order accepted by the Company. MEDSURGUK will always use its absolute best efforts to execute buyer’s orders at the stated contract price. However, if MEDSURGUK incurs any additional cost on account of delays, interruptions or suspension of work due to the buyer’s instructions or lack of instructions, or due to any other reason outside the company’s control, the Company reserves the right to Increase the Contract price accordingly. In this unlikely event, MEDSURGUK will contact you to ascertain whether you still wish to continue with your order.
  • Installation: Prices stated do not include any installation costs unless otherwise stated. MEDSURGUK may for an additional charge proved skilled supervision and help for installing equipment.
  • Drawings, specifications and performance: Any descriptions, drawings, specifications, illustrations, data and other particulars will not bind MEDSURGUK, whether contained in advertisements, catalogues, price lists or any other company documentation, unless expressly confirmed in writing to the buyer for the purpose of the contract. The Company shall not be responsible for the failure of the Goods to attain any performance figures given by the Company concerning its Goods except where specifically agreed to by the Company in writing. In addition, in no event shall the Company be responsible for performance figures supplied by a subcontractor or other third party.
  • Delivery: MEDSURGUK will always try to estimate a delivery date that is as accurate as possible. Estimated delivery times represent our best efforts to provide you with an indication of when goods should arrive.
  • Returns and exchanges: You have 30 days from the date on your receipt to return an item to us for a refund or exchange. All returns must be in their original packaging and exhibit no evidence or being mistreated.
  • Transfer of property: Full legal and beneficial title to, and property in, the Goods shall remain with the Company and shall only pass to the Buyer when payment for the Goods has been made in full. Until such a time as the Buyer has paid for the Goods, the Buyer shall (a) hold the Goods in the fiduciary capacity as bailee for the Company and the Company shall be entitled to require the Buyer to return the Goods; (b) store the Goods separately from other goods in its possession in such a way as to indicate clearly that the Goods are the property of the Company; or (c) pay any proceeds of sale of any Goods sold before payment in full for them has been made into a separate bank account designated by a title which indicates that the funds therein are the property of the Company.
  • Warranty: All products sold are protected by their manufacturer warranties.
  • Confidential information: All information supplied or imparted to the buyer from MEDSURGUK, whether written or oral, and marked or stated to be “Confidential”, “Proprietary”, or “Private” shall remain the property of MEDSURGUK. Recipients of this information shall not communicate this, in any form, whether before or after expiration of the “Delivery Period” to any other person, firm, or corporation, and shall restrict circulation of such information within their own organisation on a need-to-know basis. All documents, drawings, instruction, manuals, designs, etc, furnished by MEDSURGUK and so marked shall remain the property of MEDSURGUK.
  • Errors: We do our best to check for errors. However, in the case that a product has been mis-priced (through a typographical error), we will notify you and inform you of the actual price, asking whether you wish to proceed with the purchase. Whilst MEDSURGUK endeavours to ensure all prices are up to date and competitive within the market, in some circumstances manufacturer may not have conveyed updates to list prices and MEDSURGUK reserves the right to change orders to fall in line with this new pricing. We will inform you of any changes before the order is dispatched.
  • Force majeure: MEDSURGUK is not liable to the buyer for failing to perform any part of this contract if the reason for failure emanates from: any breakdown of plant or apparatus, fire, explosion, accident, strike, lockout, act of God, riot, invasion, acts of war, inability to obtain goods or materials from suppliers, compliance with an order of an apparently competent authority or any other event beyond the control of MEDSURGUK.
  • Price Beat: While MEDSURGUK will aim to beat any competitor price quoted for a matching product, we may be unable to fulfil this if the price falls lower than our cost price.
  • Product expiry date policy: MEDSURGUK will aim to provide vacutainers with a minimum of six months expiry date. However this cannot be guaranteed. MEDSURGUK will aim to distribute consumable products with a minimum of 12 months before the expiry date. Whilst MEDSURGUK will do their best to meet this aim, this cannot be guaranteed. MEDSURGUK will aim to distribute pharmaceuticals and vacutainers with a minimum of 6 months before the expiry date. If MEDSURGUK is unable to meet this aim and a product with an expiry date of less than 6 months is due to be dispatched, a member of the MEDSURGUK customer service team will attempt to reach the customer to inform of the expiry date.